Sandao · Chinese teaware & culture

Shipping & Delivery Policy

Last updated: October 19, 2026

Where we ship

Orders normally ship from mainland China. International availability depends on the destination, product, carrier and import restrictions. We confirm eligibility during review; submitting an address is not a promise that we can deliver there. Tea and food products may have different import requirements from teaware.

Shipping charges and dispatch

We quote shipping individually using the destination, packed weight, parcel dimensions, fragility and service required. Shipping is shown separately from products and taxes. We generally aim to dispatch within five business days after confirmed payment, unless the quotation gives a different preparation period. Custom work or special packaging may take longer; we confirm this before payment.

Dispatch time is different from transit time. We supply the available delivery estimate during review. Customs checks, remote-area service, local holidays and carrier disruptions can affect arrival. If timing is essential, tell us before accepting the quotation.

Carriers and tracking

Services may include DHL, UPS, FedEx, SF Express, EMS / China Post, JD Logistics or an agreed alternative. The service actually available for your order is confirmed during review. We provide the carrier and tracking details after dispatch, by email or through the available order service. Where separate parcels are used, each has its own tracking details. A tracking number alone is not proof that a parcel has been accepted by the carrier or delivered.

Addresses and delivery

Provide the recipient’s full name, reachable international phone number, country, city, street and building details, and state or postal code where required. Keep apartment and unit details complete. We preserve your original-script address and may prepare a Latin-script dispatch version for your review. Corrections after dispatch may be unavailable or incur actual carrier charges, which we will explain.

Contact us promptly if tracking shows a problem, an incorrect delivery or a parcel you have not received. We will investigate with the carrier; a tracking status does not remove your applicable rights.

Import taxes and customs

The quotation states the arrangement for import duties, taxes and clearance charges. Under a DAP arrangement, destination import charges are not included unless explicitly stated and may be collected by the carrier or customs. Under an agreed DDP arrangement, the quotation identifies the charges included and the responsible party. Do not assume that a zero tax amount means duty-free delivery.

We use accurate customs descriptions and values. We do not declare a commercial purchase as a gift or deliberately understate its value. If customs requests information or delivery cannot be completed, contact us so that we can discuss the available resolution and any actual, lawfully chargeable costs. No automatic forfeiture of the entire order applies.

Fragile items, loss and damage

We plan protective packaging for fragile teaware and may share product and package photographs or video with you privately. If a parcel arrives damaged, keep the goods, inner packing and outer carton where practical and contact us promptly. An unboxing video can help but is not mandatory. Our returns, refunds and transit damage policy explains the process.

Return shipping

Sandao pays return shipping when a return is needed because of a mistake or problem on our side, including an incorrect item, a defect or transit damage. For returns for reasons on the customer’s side, such as a change of mind, the customer pays return shipping, subject to applicable law. Returns go to our Shanghai address. We review return requests within three business days and issue refunds due for returned goods within three business days after receipt, subject to any earlier applicable legal deadline. See our returns and refunds policy for the address and instructions. Business days exclude weekends and public holidays in China.

Shipping questions

Shanghai Songpin Tea Co., Ltd.
Room 400, Building 8, Donglin Science Park, No.129 West Hulan Road, Baoshan District, Shanghai, 200443, P.R.China
Email: service@sandao.com